Customer Service Associate
Core
Partner with customers to help them achieve maximum benefit from Ecolab's products by processing orders, handling inquiries, and assisting with dispenser system issues.
Role type
Customer Service Associate
Builds
Customer satisfaction and operational efficiency for Ecolab's product portfolio
Domain
Industrial hygiene and water treatment solutions
Deliverable
client delivery
Required skills
Inbound and outbound call handling, order processing, problem solving, Microsoft Office Suite proficiency, Customer Service software experience, dispenser system knowledge
Preferred skills
SAP knowledge, English fluency, technical and mechanical proficiency
Responsibilities
Process 60-100 inbound calls per day, manage outbound calls, complete calls on screen accurately, process orders and literature requests, assist customers and field staff with dispenser system issues
Seniority
Individual Contributor, entry to mid-level