Technical Support Engineer
Core
Manage and resolve complex technical issues for casino operators and gaming systems, ensuring flawless performance and reliability.
Role type
Senior IC technical support engineer (gaming systems)
Builds
Gaming content and technology platforms for B2B casino operators
Domain
Gaming / iGaming / B2B SaaS
Deliverable
client delivery
Required skills
root cause analysis, log investigation, database querying (SQL), scripting (Python/Node.js), Linux environment navigation, ticketing workflow management, technical documentation
Preferred skills
debugging application logic, system architecture tracing, knowledge base maintenance
Technologies
Python, Node.js, SQL, Linux, Jira
Responsibilities
Diagnose and investigate application, system, and data issues; identify root causes by examining logs and querying databases; implement fixes and workarounds; collaborate with engineering on bug fixes and patches; build and maintain structured knowledge bases; communicate issue status and outcomes to external customers.
Seniority
Mid-level, hands-on IC