Senior Service Manager
Core
Lead operational performance, customer commitments, and financial accountability for the Sydney Metro region's service operations.
Role type
Senior Service Manager (Regional Operations)
Builds
Service delivery operations for gaming and hospitality customers in the Sydney Metro region
Domain
Gaming & Hospitality Services
Deliverable
client delivery
Required skills
Regional operations leadership, team management, financial management, customer relationship management, workforce planning, data analysis, safety compliance, cross-functional collaboration
Preferred skills
Succession planning, continuous improvement, strategic business initiatives
Responsibilities
Lead overall operational performance and ensure service level agreements are met; Provide leadership and coaching to Field Service Managers; Manage executive customer relationships and conduct business reviews; Optimize contract profitability and review financial performance; Lead workforce planning and resource optimization; Ensure safety, compliance, and quality assurance initiatives
Seniority
Senior, hands-on IC with people leadership