Senior Regional Manager, Customer/ Partner Operations (Based in Seoul)
Core
End-to-end performance of a regional customer/partner operations area spanning multiple countries, sites, or vendor partners, ensuring service quality, efficiency, and resiliency.
Role type
Senior Regional Manager, Customer/Partner Operations
Builds
Regional operational roadmap and service delivery models for Agoda's Customer Experience Group
Domain
Travel technology / Customer Operations
Deliverable
product features
Required skills
Multi-site/multi-country operations leadership, end-to-end regional outcome ownership, cross-site tradeoff balancing, strategy translation, roadmap planning, demand shift anticipation, vendor strategy governance
Preferred skills
Building resilient operating models, developing leadership benches
Technologies
N/A
Responsibilities
Lead multi-site, multi-country customer operations (including inhouse and BPO partners); Own end-to-end regional outcomes including service quality, efficiency, resiliency, and cost to serve; Balance cross-site tradeoffs across capacity, language coverage, channel mix, routing, and vendor strategy; Translate company strategy into a cohesive 12–18 month regional roadmap; Anticipate demand shifts and lead proactive regional adjustments; Sponsor and govern cross-site initiatives.