Customer Service Agent
Core
Provide technical support and account assistance to VIP clients via phone, chat, and email, while diagnosing application issues and sharing marketing updates.
Role type
Senior Customer Service Agent (Technical Support)
Builds
VIP client support experiences and marketing engagement
Domain
Gaming content and technology
Deliverable
client delivery
Required skills
technical problem diagnosis, multi-channel communication, CRM proficiency, performance target achievement, proactive outreach, service gap analysis
Preferred skills
experience with Freshworks, handling high-volume interactions, collaborative teamwork
Technologies
Freshworks
Responsibilities
Handle advanced inbound calls, real-time chat, and emails; diagnose technical problems for computer, tablet, and cell phone applications; share exclusive marketing offers and updates; offer insights on service gaps and customer feedback; meet and exceed performance goals.
Seniority
Individual Contributor, experienced level
