Aftersales Performance Manager
Core
Manage aftersales performance for 21 dealers in the southern UK region, focusing on parts/accessory sales turnover, service retention, and customer quality (QVOC) to drive profitability and operational efficiency.
Role type
Regional Aftersales Performance Manager
Builds
Dealer network performance, sales targets, and operational reporting tools
Domain
Automotive (OEM) / Aftersales Operations
Required skills
Dealer network management, KPI-driven performance improvement, sales forecasting, operational reporting, stakeholder engagement, data analysis (Excel/PowerPoint), field travel management
Preferred skills
Experience moving from dealer network to OEM, capacity planning, business development
Technologies
MS Excel, PowerPoint
Responsibilities
Deliver sales turnover for parts, accessories, and loyalty products; manage dealer dispersion via Balanced Scorecard and implement action plans; track bonus achievement; forecast aftersales turnover; promote extended warranty and service contract sales; interpret central reporting to identify trends and risks; ensure achievement of Customer Quality (QVOC) objectives.
Seniority
Mid-Senior, hands-on IC