Tier 2 Support Engineer
Core
Delivering Tier 2 technical support to operators and partners for gaming systems, diagnosing production issues, and maintaining system stability.
Role type
Tier 2 Support Engineer (Gaming/SaaS)
Builds
Production gaming platforms and content delivery systems
Domain
Online real-money gaming (RMG), iGaming, and mobile gaming technology
Deliverable
client delivery
Required skills
Linux system administration, network configuration (TCP/IP), log analysis, incident management, ticketing systems, database analysis, automation/scripting
Preferred skills
Grafana, Prometheus, DevOps practices, video broadcasting technologies
Technologies
Zendesk, Jira, Confluence, Grafana, Prometheus, Linux
Responsibilities
Diagnose and fix production problems via Zendesk and email, analyze logs and alerts to identify issues, configure production and pre-production systems, investigate video broadcasting technology issues, maintain technical documentation and runbooks, escalate complex issues to Engineering/DevOps with context, perform basic database-level analysis
Seniority
Mid-level, hands-on IC
