IT Support Engineer
Core
Second-line IT support and infrastructure operations engineer bridging traditional IT and DevOps teams to ensure operational stability and service quality.
Role type
Senior IC IT Support Engineer (Infrastructure & DevOps)
Builds
Operational stability, repeatable support processes, and improved service reliability for a broad technical estate.
Domain
Consumer electronics / Gaming hardware / Cloud infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/Linux/macOS support, infrastructure troubleshooting, ticketing systems, monitoring and alerting, patch management, networking fundamentals, scripting/automation
Preferred skills
DevOps environments experience, AI-assisted workflows, process improvement methodologies
Technologies
Jira, Windows, Linux, macOS, monitoring tools, automation scripts
Responsibilities
Manage and triage operational support tickets, investigate technical and infrastructure issues, provide advanced desktop and endpoint support, support infrastructure administration and maintenance, monitor alerts and carry out first-line remediation, maintain and improve operational runbooks, assist with onsite support and hands-on troubleshooting, improve escalation quality and support processes
Seniority
Mid-level, hands-on IC
