Infrastructure Support Engineer, IREO
Core
Troubleshoot customer-related issues and manage ticket queues for AWS infrastructure services, ensuring SLAs are met while enhancing operational efficiency.
Role type
Infrastructure Support Engineer
Builds
AWS global infrastructure services (servers, storage, networking, power, cooling)
Domain
Cloud Infrastructure / Data Center Operations
Deliverable
infrastructure
Required skills
Linux systems administration, scripting (Python, Java, Perl, PHP, Ruby, Bash, Shell), root cause analysis, SLA management, operational metrics development, OS patching and migration
Preferred skills
cloud computing technologies, networking and troubleshooting, support procedures for production environments, task automation
Technologies
Linux, Python, Java, Perl, PHP, Ruby, Bash, Shell
Responsibilities
Pinpoint underlying causes of customer-related issues and provide assistance in escalations; Manage ticket queues for internal and partner service teams; Analyze root causes and trends to develop metrics, procedures, tools, and documentation; Engage with internal teams on patching, OS migrations, and code updates; Collaborate with software development teams to enhance systems; Participate in knowledge-sharing sessions.
Seniority
Individual Contributor, entry to mid-level
