Bilingual Senior Customer Service Representative
Core
Senior Customer Service Representative supporting Nissan Canada Finance customers and dealers by resolving escalated issues, coaching agents, and ensuring accurate communications.
Role type
Senior Customer Service Representative (Automotive Finance)
Builds
Customer satisfaction and operational efficiency for Nissan Canada Finance
Domain
Automotive Finance
Deliverable
client delivery
Required skills
Escalation management, agent coaching, policy training, written and verbal communication, multitasking, time management
Preferred skills
Bachelor's degree in Business, 1-3 years automotive finance experience, proficiency in Word/Excel/Outlook
Technologies
Microsoft Word, Excel, Outlook
Responsibilities
Assist Customer Service Reps in resolving customer and dealer concerns, conduct ongoing training sessions on policies, verify work accuracy for reps, handle escalated issues and prepare written/verbal responses, monitor agents for quality service, monitor workflow for timely responses, monitor incoming customer mail and emails
Seniority
Senior, hands-on IC