Customer Support Specialist
Core
Primary point of contact for clients, solving technical challenges to deliver outstanding customer experiences for franchise auto dealerships.
Role type
Customer Support Specialist (SaaS)
Builds
Maintains support resources and documentation; guides engineering improvements via feature requests and defect reports.
Domain
Automotive / SaaS
Deliverable
client delivery
Required skills
email/phone/Slack support, ticket queue management, webpage element adjustment, data file updates, integration troubleshooting, feature request translation, defect reporting, account review call assistance
Preferred skills
automotive and inventory experience, enterprise stakeholder communication
Technologies
Pylon, Zendesk
Responsibilities
Provide customer support via email, phone, and Slack; manage ticket queue; assist with webpage adjustments, data updates, and integration troubleshooting; translate feedback into feature requests and defect reports; maintain support documentation; assist with account review calls.
Seniority
Mid-level, hands-on IC