ASE Master Certified Techline Support Specialist 1
Core
Provide technical support and diagnostic guidance to dealership service technicians for Nissan and Infiniti vehicles via email, phone, and chat.
Role type
Senior IC automotive technical support specialist
Builds
Technical support responses, incident reports, and countermeasure feedback for vehicle maintenance and repair
Domain
Automotive retail repair and technical support
Deliverable
client delivery
Required skills
ASE Master certification or OEM certification, vehicle maintenance and repair knowledge, technical service manual usage, database search and reporting, customer needs analysis, PC applications proficiency
Preferred skills
AA degree or equivalent technical training
Technologies
Technical service manuals, PC word processors and spreadsheets
Responsibilities
Reply to TECH LINE cases via email, phone, or chat with diagnostic and repair information; collect and document technical information on new vehicle incidents; prepare reports for engineering investigation; provide help desk assistance to dealership technicians; update and close out case reports; provide feedback on countermeasure procedures to Nissan departments
Seniority
Mid-level, hands-on IC