Automotive Technical Helpdesk Specialist (French and English)
Core
Provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe, resolving complex vehicle concerns and guiding them through repair processes.
Role type
Senior IC automotive technical helpdesk specialist
Builds
Diagnostic and repair guidance for dealers and independent workshops
Domain
Automotive industry + Electrical Vehicles (EV/HV)
Deliverable
client delivery
Required skills
vehicle mechanics, diagnostics, root cause analysis, case documentation, coordination of field engineer visits, training delivery, product knowledge
Preferred skills
HV EV Specialist certification, DGUV L2+, IMI Level 4, experience with diagnostic tools
Technologies
diagnostic tools
Responsibilities
Provide technical support across various systems focusing on diagnostics and root cause analysis; Resolve technical inquiries from Customer Dealers and internal teams; Guide dealers through repair processes and ensure accurate case documentation; Collaborate with dealer technicians and internal agents to resolve complex technical issues; Document cases and technical data in internal systems; Coordinate Field Engineer visits; Occasionally conduct vehicle testing and servicing arrangements; Escalate cases when necessary
Seniority
Senior, hands-on IC