Desktop Administrator II, IT Infrastructure
Core
Maintains and manages distributed desktop and laptop systems, software, and hardware for an enterprise of 6,000+ users while providing Tier 1-2 helpdesk support.
Role type
Desktop Administrator II (IC)
Builds
End-user workstation environments, software deployments, and hardware inventory management
Domain
IT Infrastructure / Desktop Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11/10 administration, macOS support, Microsoft 365 applications, Zoom/Microsoft Teams, ticketing systems (Ivanti/ServiceNow), remote support tools (Ivanti Neurons/TeamViewer), endpoint management (Intune/SCCM), Active Directory, hardware troubleshooting, software deployment, firmware updates, device encryption (BitLocker), basic network troubleshooting, PowerShell scripting, GDPR compliance
Preferred skills
CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, Jamf 200, CompTIA Network+, CompTIA Security+
Technologies
Windows 11, macOS, Microsoft 365, Zoom, Microsoft Teams, Ivanti, ServiceNow, Ivanti Neurons, TeamViewer, Microsoft Intune, SCCM, Active Directory, BitLocker, PowerShell
Responsibilities
Install, configure, and maintain desktop/laptop systems and software; troubleshoot and resolve technical issues for end-users; manage hardware assets and inventory; support onboarding, workstation setups, and office moves; provide Tier 1-2 helpdesk support via phone and ticketing systems; assist with system backups, recovery, and software installation; coordinate equipment moves and reconnections; occasionally assist System Administrators and Network Administrators with complex hardware and networking tasks; maintain BIOS/firmware and software versions on end-user systems.
Seniority
Mid-level, hands-on IC
