IT Infrastructure Support Specialist
Core
Deploy and support systems and technologies for Polaris corporate employees in a global enterprise environment, providing responsive onsite deskside support and maintaining reliable endpoint technology.
Role type
Senior IC IT Infrastructure Support Specialist
Builds
Corporate IT infrastructure including laptops, desktops, custom workstations, and proprietary technology across offices, warehouses, and manufacturing sites.
Domain
Enterprise IT / Hardware / Microsoft Platforms
Required skills
Windows 11, macOS, Microsoft M365, Active Directory, Microsoft Entra ID, Microsoft Intune, wired/wireless networking, IP phones, printers, peripheral equipment, hardware inventory management, ServiceNow, Active Directory administration, endpoint administration, incident management, service request management, user support, equipment deployment, refreshes, replacements, setups, troubleshooting, issue reporting, resolution coordination, documentation, knowledge base creation, physical dexterity, equipment lifting (40+ lbs), warehouse/office/manufacturing environment work
Preferred skills
None stated
Technologies
Windows 11, macOS, Microsoft M365, Active Directory, Microsoft Entra ID, Microsoft Intune, ServiceNow
Responsibilities
Assess and prioritize daily work from outstanding Worldwide Service Desk issues; Own assigned incidents and service requests through resolution, coordinate escalations, and provide timely updates to users; Provide rapid-response onsite support to corporate offices and occasional onsite assistance across local corporate locations; Support laptops, desktops, custom workstations, proprietary technology, Windows-based operating systems, Microsoft M365 applications, and other commercial and internally developed software; Perform authorized user and endpoint administration in Active Directory, Microsoft Entra ID, Microsoft Intune, and Microsoft M365; Provide hands-on local support for corporate Tier 3 IT teams, including troubleshooting, issue reporting, and resolution coordination; Coordinate and execute computer deployments, refreshes, replacements, and setups; Maintain accurate hardware inventory and asset records, and follow established procedures for equipment recovery, secure data handling, and disposal; Document incidents, service requests, troubleshooting activities, and time worked in ServiceNow; Create documentation, standard work, and knowledge base articles; Act as a local resource for Worldwide Service Desk projects and collaborate with remote and onsite support teams
Seniority
Mid-level, hands-on IC