Digital Services District Support Technician - Corporate
Core
Provide Level 1 and Level 2 technical support for internal clients via email, tickets, chat, and phone, resolving hardware, software, and connectivity issues while fulfilling service requests.
Role type
Senior IC IT Service Desk Technician
Builds
Internal IT support services for desktops, laptops, mobile devices, printers, phones, and meeting room technology
Domain
IT Service Management / Enterprise IT Support
Required skills
Windows OS troubleshooting, Microsoft 365 administration, Active Directory/Entra ID management, Intune/device management, ServiceNow, hardware lifecycle management, incident management, asset management, documentation creation
Preferred skills
ITIL framework knowledge, automation scripting, change management processes
Technologies
ServiceNow, Microsoft 365, Active Directory, Entra ID, Intune, Windows OS
Responsibilities
Troubleshoot and resolve hardware, software, and network issues; Fulfill service requests including user account administration and device provisioning; Monitor and manage incidents via ServiceNow; Conduct site visits to support district offices and field operations; Support hardware lifecycle programs including device refreshes and inventory management; Create and maintain technical documentation and SOPs; Escalate complex issues to senior teams; Participate in after-hours support and on-call rotations
Seniority
Senior, hands-on IC