IT Support Analyst II - Desktop Systems
Core
Provide comprehensive desktop support for users across on-site and remote environments, troubleshooting hardware, software, and network issues on Windows, Linux, and macOS.
Role type
Mid-level desktop systems support analyst
Builds
Reliable IT operations and user productivity across desktop, server, and network systems
Domain
Enterprise IT support / Desktop Systems
Required skills
Windows OS support, macOS OS support, Linux OS support, hardware troubleshooting, peripheral device configuration, help desk support, Microsoft Teams support, IT service management (ServiceNow), technical documentation
Preferred skills
Linux distributions (Ubuntu, CentOS), Microsoft Office 365, hybrid work model adaptation
Technologies
Windows, Linux, macOS, Microsoft Teams, ServiceNow, Microsoft Office 365
Responsibilities
Install, configure, and maintain desktop systems and peripherals; provide responsive help desk support; collaborate on desktop, server, and network issue resolution; support Microsoft Teams conferencing; develop and document IT procedures; evaluate and test new hardware/software solutions
Seniority
Mid-level (3–5 years experience)
