Senior Systems Administrator, IT Applications
Core
Senior ITSM Analyst responsible for implementing, administering, and optimizing ITSM processes and Ivanti applications to align with business goals and ITIL frameworks.
Role type
Senior IC ITSM Application Analyst
Builds
ITSM operational processes, Ivanti Neurons and Xtraction configurations, and integration workflows
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ITSM process design, Ivanti platform administration, ITIL framework implementation, stakeholder collaboration, technical documentation, user training, vendor management, root cause analysis, access control management, SQL querying
Preferred skills
PMP certification, Java programming, DevOps tools, ITAM processes, advanced ITIL certifications
Technologies
Ivanti Neurons, Ivanti Xtraction, Azure DevOps, Jira, SQL, Ivanti Java expression editor
Responsibilities
Lead ITSM-related projects and coordinate across IT and business teams; Perform implementation, administration, and configuration of Ivanti Neurons and Xtraction; Develop and maintain ITSM documentation including process workflows and functional specifications; Provide training and support to end-users and mentor junior developers; Troubleshoot platform and application issues and manage vendor relations for system enhancements; Support continuous improvement of ITSM processes including Incident, Problem, Change, and Knowledge Management; Monitor ITSM application efficiency and prioritize operational backlog
Seniority
Senior, hands-on IC
