Senior Application Support Analyst
Core
Senior technical authority for European business-critical applications, driving automation, proactive monitoring, and continuous improvement.
Role type
Senior IC application support analyst (OutSystems)
Builds
European insurance applications on OutSystems platform
Domain
Insurance / OutSystems low-code platform / DevOps
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
OutSystems platform expertise, L2/L3 operational support, SQL, API troubleshooting, log analysis, monitoring/observability tools, CI/CD pipeline collaboration, root cause analysis, incident management, automation development, technical documentation, mentoring
Preferred skills
Azure cloud operations, DevOps principles, web application support, insurance/financial systems experience
Technologies
OutSystems, Grafana, Dynatrace, New Relic, SQL, Azure
Responsibilities
Ensure availability and stability of European applications; act as senior technical point of contact for complex issues; perform deep technical analysis across application, database, and integration layers; lead major incident resolution and root cause analysis; design and improve monitoring strategies; develop automation for operational tasks; mentor junior support analysts
Seniority
Senior, hands-on IC