Bilingual Customer Support Specialist
Core
Support Spanish- and English-speaking customers by phone, chat, and email; help applicants navigate program requirements and process rebate applications.
Role type
entry-level customer support specialist
Builds
rebate applications and customer support interactions
Domain
energy efficiency / public programs
Deliverable
client delivery
Required skills
bilingual communication (Spanish/English), data entry, program compliance verification, basic troubleshooting, Microsoft Office (Excel, SharePoint)
Preferred skills
0–1 year of customer service or administrative experience, Bachelor's degree
Responsibilities
Support customers via phone, chat, and email; review and process rebate applications; enter and update application data in internal systems; verify program requirements; perform quality checks; assist with basic troubleshooting and escalate issues; support team training and documentation.
Seniority
Entry-level