Technology Service and Support Manager - Americas
Core
Manage end-user technology delivery, adoption, and support for desktop, mobile, and collaboration tools across Americas offices.
Role type
Senior IT Service Management and End User Technology Manager
Builds
Enterprise-wide technology services and support for 21 US, 2 Canadian, and 3 Latin America offices
Domain
Financial Services / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management (ITSM), ServiceNow, team leadership (18+ staff), desktop/mobile support, project management, technical training delivery, procurement, strategic planning
Preferred skills
Financial Services industry experience, executive presence
Technologies
Citrix, Office 365, Windows, Apple OS, iOS, Android, Chromebooks, Slack, Zoom, ServiceNow, Workday, Windows Server
Responsibilities
Manage End User Technology Team for Americas; Deliver and support desktop, mobile, and collaboration tools; Act as trusted advisor for technology matters; Lead technology training sessions; Oversee IT Service Management processes; Review daily service metrics; Procure end-user technology and software; Contribute to technology roadmap; Own technology products and services lifecycle
Seniority
Senior, hands-on IC with management responsibilities