IT Change Manager
Core
Governing, controlling, and continuously improving the end-to-end IT Change Management process within a regulated, global insurance environment to minimize risk and disruption.
Role type
IT Change Manager
Builds
Controlled deployment of technology changes across Infrastructure & Operations for a global insurance group
Domain
Insurance / IT Service Management / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL Change Enablement processes, formal CAB and ECAB governance, outsourced and multi-vendor change management, risk assessment, stakeholder engagement, audit and regulatory review support
Preferred skills
Insurance or financial services experience, ITIL v4 certification, operational resilience frameworks, ServiceNow ITSM platform, global distributed team experience
Technologies
ServiceNow
Responsibilities
Operate IT Change Management framework and policies, chair Change Advisory Boards, assess changes for risk and regulatory implications, govern third-party vendor change activity, produce change performance reporting, coordinate with Configuration and Release Management
Seniority
Mid-Senior, hands-on IC
