Technical Account Manager
Core
Manage IT system compliance, day-to-day IT support, and customer relationships while ensuring adherence to service levels and business objectives.
Role type
Technical Account Manager (IT Operations)
Builds
IT service delivery and operational stability for clients
Domain
IT Operations / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
ITIL V3 Framework implementation, incident and request management, change management, quality management, project coordination, business process analysis, stakeholder engagement, reporting to senior management
Preferred skills
BPO experience, project management, tertiary IT qualification
Technologies
ITIL V3 Framework
Responsibilities
Maintain and improve IT system compliance, own incidents and requests in client and infrastructure environments, coordinate internal and external technology groups, draft IT Service Delivery reports, engage with customers to manage expectations, review business processes and suggest improvements
Seniority
Mid-level, hands-on IC
