Change, Configuration & Release Analyst
Core
Managing the lifecycle of changes to internal and external IT systems from planned to emergency, assessing risks, and coordinating stakeholders to ensure smooth implementation.
Role type
Change, Configuration & Release Analyst
Builds
IT services and system updates for internal and external customers
Domain
IT Service Delivery / IT Operations
Deliverable
infrastructure
Required skills
Change request validation, impact assessment, stakeholder coordination, release readiness analysis, risk assessment, process improvement
Preferred skills
Release analysis, Change analysis, ITIL methodology knowledge, Microsoft Excel data analysis, ITIL v4 certification
Technologies
Microsoft Excel
Responsibilities
Review and validate Change requests and impact assessments, Host and document Change-related calls, Coordinate with internal teams and external departments, Track and manage Changes through their lifecycle, Conduct Release analysis to assess readiness, dependencies, and risk before deployment, Provide guidance, training, and process improvements
Seniority
Individual Contributor