Change Manager
Core
End-to-end ownership of Harvard University Information Technology's Change Management practice, ensuring governance, quality, and continuous improvement across all service areas.
Role type
Change Manager (IT Service Management)
Builds
Governance frameworks, standardized change workflows, and mature ITSM processes within a decentralized university IT environment.
Domain
Higher Education IT / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change lifecycle management, Change Advisory Board (CAB) facilitation, risk assessment, process governance enforcement, stakeholder coaching, executive reporting, ServiceNow platform fluency, ITIL framework knowledge
Preferred skills
Advanced ITIL certifications (Managing Professional/Strategic Leader/Expert), ServiceNow implementation expertise, experience maturing change management programs, Configuration Management (CMDB) integration, training development
Technologies
ServiceNow, ITIL v4
Responsibilities
Own the full change management process from intake through close-out; Chair CAB meetings and manage ECAB escalations; Develop and enforce governance policies and documentation standards; Coach service owners on governance expectations; Produce executive reporting and analyze change data for process improvement; Integrate change management with Release Management and Problem Management
Seniority
Mid-Senior, hands-on IC with process ownership
