ServiceNow Software Engineer
Core
Leading an enterprise Unauthorized Change Detection program to align detected events with approved changes, reduce unauthorized changes, and ensure regulatory readiness.
Role type
Senior ServiceNow Software Engineer (ITSM/Security Operations)
Builds
Automated reconciliation workflows, unified ServiceNow dashboards, and operational reporting for change detection.
Domain
Financial services, IT Service Management (ITSM), Security Operations, Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform expertise, Change Enablement, Event/ITOM, CMDB/CSDM, Flow Designer, IntegrationHub, JavaScript, root cause analysis, ITIL 4 practices
Preferred skills
Tripwire experience, mainframe reporting (DB2/SAVER), file integrity monitoring tools, Business Analyst background, ServiceNow development
Technologies
ServiceNow, JavaScript, Flow Designer, IntegrationHub, CMDB, ITIL, ITSM
Responsibilities
Run and optimize the Unauthorized Change Detection program strategy and governance, consolidate detection inputs into ServiceNow workflows, design automated reconciliation between detection sources and approved changes, partner with Change Enablement and Security teams to resolve unauthorized changes, oversee ServiceNow integrations and data mapping, prepare evidence for internal audit and regulatory examinations, lead a small cross-functional team.
Seniority
Senior, hands-on IC with leadership responsibilities
