Customer Engagement Advisor
Core
Serve as a trusted advisor to commercial clients to drive program participation, energy savings, and long-term customer satisfaction through on-site representation and relationship management.
Role type
Senior IC commercial field specialist (energy efficiency)
Builds
Energy efficiency programs and customer engagement initiatives
Domain
Energy efficiency / Utility programs
Deliverable
client delivery
Required skills
Account management, stakeholder relationship building, proposal preparation, project documentation, technical troubleshooting, territory management, travel coordination
Preferred skills
Commercial energy industry experience, technical aptitude, creative problem solving
Technologies
N/A
Responsibilities
Build and maintain relationships with customers and contractors; Manage existing accounts and identify new business opportunities; Serve as local on-site representative to educate customers and overcome barriers; Prepare and present proposals aligned with customer needs; Track and document customer interactions and project updates; Verify product installations and ensure documentation accuracy; Collaborate with engineering teams on technical requirements; Troubleshoot technical issues and recommend improvements; Travel throughout assigned territory to support program goals
Seniority
Mid-Senior, hands-on IC