Customer Engagement Advisor
Core
Field-based engineering specialist supporting Commercial & Industrial (C&I) Demand Response programs by conducting on-site evaluations, installing/verifying equipment, and analyzing energy systems to optimize load profiles and curtailment strategies.
Role type
Senior IC energy field engineer (demand response)
Builds
Demand response curtailment strategies, energy efficiency initiatives, and customer program participation
Domain
Energy efficiency, demand response, commercial/industrial energy systems
Required skills
energy engineering analysis, load calculations, field data collection, equipment installation/verification, operational analysis, troubleshooting complex systems, technical liaison communication
Preferred skills
Bachelor's degree in energy engineering/mechanical/electrical systems, experience with demand response/energy efficiency programs
Technologies
energy management systems, load analysis tools, field data collection devices
Responsibilities
Conduct on-site evaluations of commercial and industrial energy systems to assess demand response potential; Collect, validate, and analyze field data including load profiles and equipment performance; Apply engineering principles to develop baselines, load reductions, and curtailment strategies; Translate data insights into actionable recommendations for program outcomes; Serve as technical liaison between customers, account managers, and internal engineering teams; Troubleshoot complex systems and resolve issues using analytical, data-driven approaches
Seniority
Senior, hands-on IC
