Customer Engagement Advisor
Core
Field-based engineering specialist supporting Commercial & Industrial (C&I) Demand Response programs by conducting on-site evaluations, installing/verifying equipment, and analyzing energy systems to optimize load profiles and curtailment strategies.
Role type
Senior IC field engineering specialist (energy systems)
Builds
Demand response curtailment strategies, energy efficiency initiatives, and customer program participation
Domain
Energy efficiency, demand response, commercial/industrial energy systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
energy engineering analysis, load calculations, operational analysis, field data collection, equipment installation/verification, troubleshooting complex systems, translating data insights into recommendations
Preferred skills
background in mechanical/electrical systems, experience with energy efficiency programs
Technologies
energy management systems, load analysis tools, field data collection devices
Responsibilities
Conduct on-site evaluations and engineering analysis of commercial and industrial energy systems; Collect, validate, and analyze field data including load profiles and equipment performance; Apply engineering principles to develop, calculate, and verify baselines and curtailment strategies; Serve as a technical liaison between customers, account managers, and internal engineering teams; Troubleshoot complex systems and resolve issues using analytical, data-driven approaches
Seniority
Mid-Senior, hands-on IC