Specialist I Resort Services - On Call
Core
Process hotel and casino reservations, manage in-house guest requests, and provide concierge services to maximize guest satisfaction and room revenue.
Role type
Resort Services Specialist (Reservations & Guest Services)
Builds
Hotel and casino reservations, guest itineraries, and service requests
Domain
Hospitality / Casino / Gaming
Required skills
Reservation management, guest service, up-selling, yield management, LMS proficiency, gaming data assessment, concierge coordination
Preferred skills
Luxury hotel experience, bilingualism, Microsoft Office proficiency
Technologies
Lodging Management System (LMS), HotSOS, Microsoft Office
Responsibilities
Process room reservations and service requests, coordinate concierge services, assess gaming data for compliments, dispatch bell desk and engineering, manage group reservation changes
Seniority
Individual Contributor, Entry to Mid-level