Representative VIP Services
Core
Provide VIP service and amenities to premium players at a casino/hotel, supporting marketing initiatives through guest service, telemarketing, and event support.
Role type
VIP Services Representative
Builds
Guest experiences, VIP lounge operations, and marketing event support
Domain
Casino & Hospitality
Deliverable
client delivery
Required skills
Guest greeting, reservation system operation, slot/pit tracking system access, phone etiquette, special event assistance, fax/copier operation, data entry (30+ wpm), 10-key adding machine operation, cash handling, rate/room knowledge, Sargent Key system familiarity, telemarketing support
Preferred skills
Casino experience, customer service experience
Technologies
Reservation computer system, slot & pit tracking system, fax/copier, 10-key adding machine, spreadsheets
Responsibilities
Greet guests and provide information at the VIP desk, check guests in/out and accept payment, access tracking systems, assist with special events and tournaments, prepare and maintain the VIP lounge, handle cash and audit accounts, input data into spreadsheets, assist with telemarketing
Seniority
Individual Contributor, entry to mid-level