Senior Technician, IT Infrastructure
Core
Senior IT infrastructure technician providing tier 3 desktop support and strategic project management for networks, servers, and telecommunications across a multi-location corporate environment.
Role type
Senior IC IT Infrastructure Technician
Builds
Scalable, secure IT infrastructure solutions and operational excellence via ITIL frameworks
Domain
Corporate IT Infrastructure (Desktop, Network, Server, Telecommunications)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop Administration, Network Administration, Server Administration, Telecommunications Management, Vendor Relationship Management, Project Coordination, Incident Management, Change Management, Advanced Troubleshooting, Capacity Planning
Preferred skills
PowerShell Scripting, MDM Management (JAMF Pro, Intune), Active Directory, DNS, DHCP, ADFS, VoIP, VLANs, LAN/WAN Technologies, Load Balancing, Wireless Technologies
Technologies
Microsoft O365, Windows 10/11, SCCM, VMware vSphere, JAMF Pro, Intune, Active Directory, DNS, DHCP, ADFS
Responsibilities
Act as senior escalation point for complex technical issues and guide the Service Desk team; Lead communication and project coordination with business units; Manage vendor relationships to enhance service delivery; Oversee multiple projects demonstrating time management and leadership; Deliver tier 3 support for desktop issues and tier 1-2 support for network/server/telecom queries; Manage coordination and movement of IT infrastructure equipment; Lead strategic IT infrastructure projects contributing to design and deployment of scalable solutions; Conduct audits and performance analyses to optimize systems.
Seniority
Senior, hands-on IC with strategic project management