Senior Systems Technician
Core
Providing advanced technical support, maintenance, and deployment of hardware, software, and systems for end-user computing services.
Role type
Senior Systems Technician (End-user Computing)
Builds
Secure and highly available end-user computing services, PC operating systems, and hardware environments.
Domain
IT Infrastructure / End-user Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, OS installation and maintenance, system image management, incident response, network/telecom system upgrades, process documentation, cross-functional coordination, SLA management, change management compliance.
Preferred skills
Advanced technical knowledge of WDS or similar technologies, stakeholder advisory, continuous improvement methodologies.
Technologies
WDS, PC operating systems, hardware peripherals, network/telecom systems.
Responsibilities
Lead the operation, programming, and configuration of electronics, hardware, and software; troubleshoot and resolve complex end-user problems; maintain and monitor infrastructure environments; act as a key technical advisor to stakeholders; lead cross-functional coordination for system upgrades; define and improve monitoring procedures; oversee production services to ensure SLAs are met; ensure compliance with Infosec and Change Management practices; lead complex problem resolution; define and implement software or hardware changes; maintain process and policy documentation; lead technical delivery of projects; drive improvements in systems availability and reliability.
Seniority
Senior, hands-on IC