Technical Account Manager (EU)
Core
Front-line technical contact responsible for troubleshooting integration issues, resolving payment operations problems, and supporting customer onboarding for a fintech platform.
Role type
Technical Account Manager (IC)
Builds
Customer integrations, payment flows, and self-service documentation
Domain
Fintech / Financial Infrastructure
Deliverable
client delivery
Required skills
Technical troubleshooting, API integration support, cloud platform navigation, SQL queries, log analysis, technical documentation, ticketing system management
Preferred skills
GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery), Infrastructure as Code (Terraform, CloudFormation), CI/CD (GitHub Actions, CircleCI), Python, Go, Bash
Technologies
Google Cloud Platform, Zendesk, Jira, SQL, Python, Go, Bash, Terraform, CloudFormation, GitHub Actions, CircleCI
Responsibilities
Answer customer support inquiries and troubleshoot integration issues, partner with Integrations team on new customer onboarding, write and improve technical documentation and FAQs, collaborate with Engineering on new product solutions and testing, investigate issues and escalate complex problems, act as a bridge between customers and internal teams
Seniority
Mid-level, hands-on IC