Technical Account Manager, Corporate Impact
Core
Trusted technical partner for enterprise corporate clients using Blackbaud's disbursement service, acting as the primary contact for payment and integration issues.
Role type
Senior Technical Account Manager (Payments & Integrations)
Builds
Disbursement service for corporate clients in the nonprofit and education sectors
Domain
Financial technology / Electronic payments / Nonprofit sector
Deliverable
client delivery
Required skills
Technical account management, payment escalation, API integration analysis, case management tools, regulatory compliance knowledge
Preferred skills
Donor-advised funds experience, grantmaking knowledge, banking partner procedures
Technologies
ACH processing, API responses, event payloads, logs, case management tools
Responsibilities
Own case intake and client communication for assigned enterprise accounts; Lead escalations for payment-blocking and high-impact issues; Translate payment events and errors into clear next steps for clients; Guide clients through testing, sign-off, and go-live; Build runbooks and post-incident reviews
Seniority
Senior, hands-on IC
