Renewals Team Lead
Core
Operational leader for an India-based team driving customer retention and recurring revenue for Blackbaud's Growth and Emerging Market Digital portfolio.
Role type
Senior IC Team Lead, Customer Renewals
Builds
Scalable renewal operations and consistent customer engagement for purpose-driven organizations
Domain
SaaS / Non-profit technology / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer retention strategies, recurring revenue models, contract renewals, churn mitigation, pipeline management, forecasting, opportunity management, risk assessment, data-driven decision making, coaching, operational excellence
Preferred skills
AI-enabled tools, emerging capabilities experimentation
Technologies
Salesforce, dashboards, reporting tools, artificial intelligence-enabled tools
Responsibilities
Support consistent execution of renewal strategies, drive pipeline visibility and forecast accuracy, coach Renewal Representatives on negotiation and best practices, reinforce CRM updates and process adherence, partner cross-functionally to remove roadblocks, leverage reporting and AI tools to identify trends and prioritize opportunities
Seniority
Senior, hands-on IC
