Customer Success, Staff
Core
Strategic leader for assigned accounts ensuring successful adoption of Blackbaud's platform, driving client retention, and fostering trusted relationships to achieve client business objectives.
Role type
Staff Individual Contributor Customer Success Manager
Builds
Client success plans, adoption strategies, and retention outcomes for Blackbaud's platform users
Domain
Non-profit technology / Customer Success
Required skills
Strategic communication, consultative technical discussions, data-driven mindset, critical thinking, project management, cross-functional collaboration, training identification
Preferred skills
Experience with Salesforce, Gainsight, analytics tools
Technologies
Salesforce, Gainsight
Responsibilities
Drive platform adoption and retention, develop customer success plans, establish proactive communication cadence, monitor key performance metrics, collaborate cross-functionally to resolve issues, identify training opportunities
Seniority
Staff, hands-on IC with strategic leadership
