EverAfter Admin
Core
Administer and optimize the EverAfter platform to design, build, and scale digital customer journeys for onboarding, adoption, growth, and renewal.
Role type
Platform Administrator (Customer Success Technology)
Builds
Scalable digital customer experiences and automated workflows
Domain
SaaS Customer Success / Digital Engagement
Deliverable
production ML models | product features | dashboards & analysis
Required skills
EverAfter platform administration, digital customer journey design, workflow automation, user access governance, campaign management, data management, process improvement, reporting and analytics, troubleshooting platform issues
Preferred skills
Salesforce, Gainsight, AI-enabled insights tools, emerging technology experimentation
Responsibilities
Own platform administration and governance; Design, build, test, and optimize digital customer journeys; Manage intake and execution of platform requests; Drive adoption through training and enablement; Leverage analytics to monitor engagement and recommend improvements; Troubleshoot platform, workflow, and data issues
Seniority
Mid-level, hands-on IC