Agents for Good Readiness Lead
Core
Lead and develop a team supporting readiness and product adoption programs for AI-powered Agents for Good products, while serving as a hands-on individual contributor on key initiatives.
Role type
Senior Team Lead (Player-Coach) for Customer Success Readiness & Adoption
Builds
Customer onboarding journeys, adoption playbooks, and self-service resources for AI-powered fundraising agents
Domain
SaaS / Nonprofit / Artificial Intelligence
Deliverable
product features
Required skills
Team leadership, program management, customer onboarding, change management, stakeholder management, AI tool usage, data quality analysis, product adoption strategy
Preferred skills
Nonprofit sector experience, Blackbaud Solutions experience, Raiser's Edge NXT experience
Technologies
ChatGPT, Microsoft Copilot, Claude, Raiser's Edge NXT
Responsibilities
Lead, coach, and manage a team supporting readiness and adoption efforts; Assess upcoming product changes to determine customer and internal impact; Support readiness projects from kickoff through enablement; Serve as the primary advisor for customers onboarding the Development Agent and Data Health Agent; Create and leverage playbooks, templates, and self-service resources to scale the AI onboarding experience; Monitor customer engagement and usage metrics to identify risk and trigger proactive outreach; Act as an AI champion to customers and internal teams; Produce referenceable customers by driving successful adoption outcomes
Seniority
Senior, hands-on IC with team leadership
