Director, Implement To Renew
Core
Director accountable for the end-to-end post-sale value stream (Implementation through Renewals), transforming reactive engagement into a unified, signal-driven system to drive adoption, retention, and growth.
Role type
Director, Value Stream Owner (Post-Sale Operations & Transformation)
Builds
Unified customer engagement systems, agentic AI platforms, and scalable operational workflows for the post-sale lifecycle.
Domain
Enterprise SaaS, Nonprofit Technology, Customer Lifecycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Value stream operating model architecture, Lean Portfolio Management (LPM), SAFe governance, AI/agentic systems business ownership, large-scale transformation leadership, segmented customer engagement modeling, data-informed strategic decision making, cross-functional executive partnership.
Preferred skills
Nonprofit sector experience, donor-advised funds knowledge, multi-value-stream operating model leadership.
Technologies
SAFe, Lean Portfolio Management, Agentic AI platforms, Predictive analytics tools
Responsibilities
Own the I2R value stream flow and structural health; Define long-term vision for post-sale transformation; Govern agentic AI systems and performance; Lead cross-functional alignment across Implementation, CS, Support, and Renewals; Drive churn reduction and retention forecasting; Establish governance for signal-driven engagement.
Seniority
Director, strategic leadership & operational architecture