Enterprise Customer Success Manager (Bilingual - English/French)
Core
Enterprise Customer Success Manager responsible for engaging, retaining, and enabling enterprise customers to achieve business outcomes using the Pluralsight learning platform.
Role type
Senior Enterprise Customer Success Manager
Builds
Pluralsight learning platform for enterprise clients
Domain
EdTech / Corporate Learning & Development
Deliverable
client delivery
Required skills
Enterprise account management, SaaS and On-Premises solution support, data analysis, risk mitigation, strategic forecasting, technical concept articulation, learning strategy development
Preferred skills
Gainsight, Salesforce.com, software engineering development lifecycle knowledge, bilingual English/French
Technologies
Gainsight, Salesforce.com
Responsibilities
Drive client engagement model to ensure mutual success, take full accountability for accounts from onboarding to renewal, anticipate needs and mitigate risks, interpret tools to measure customer health and utilization, take corrective actions based on insights, inspire adoption of standard methodologies, predict and forecast risk and expansion
Seniority
Senior, hands-on IC