Senior Manager, HR Operations
Core
Lead the evolution of HR Operations to build processes, governance, technology, and service practices for a global organization.
Role type
Senior Manager, HR Operations
Builds
HR operating model, standardized processes, data governance frameworks, and technology-enabled service delivery.
Domain
Human Resources / HR Operations / Shared Services
Required skills
HR Operations, HR Shared Services, HRIS (Workday), Process Improvement, Data Governance, Audit Readiness, Cross-functional Partnership, Technology Translation, Stakeholder Management, Strategic Planning
Preferred skills
ServiceNow, Case Management, Automation, Self-service tools, AI-enabled HR solutions
Technologies
Workday, ServiceNow, Chatbots, Reporting Automation, AI-enabled solutions
Responsibilities
Shape and improve the HR Operations model by centralizing, standardizing, and automating processes; Own employee lifecycle operational processes (onboarding, changes, offboarding); Strengthen data quality, governance, and reporting reliability; Move audit readiness upstream through proactive documentation and controls; Translate HR needs into technology priorities for system improvements; Drive cross-functional execution with HR, Payroll, Finance, Legal, and IT; Strengthen operational governance through standards, documentation, and SOPs.
Seniority
Senior Manager, hands-on IC with strategic influence
