Senior Knowledge Engineer, AI Enablement & Knowledge Systems
Core
Design and optimize the knowledge ecosystem to power customers, support professionals, self-service experiences, and AI-enabled support capabilities.
Role type
Senior Knowledge Engineer (AI Enablement)
Builds
Knowledge ecosystems, AI-ready content structures, and governance frameworks for support channels
Domain
Customer Support / Knowledge Management / AI Systems
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Knowledge management strategy, content governance, taxonomy design, AI concepts (RAG, prompt design), data analysis, stakeholder partnership
Preferred skills
Salesforce Administrator, Agentforce Specialist certification, AI governance experience
Technologies
Knowledge management platforms, AI assistants, copilots, automated workflows
Responsibilities
Define content standards and lifecycle management processes, structure knowledge for AI retrieval and accuracy, measure knowledge health and AI effectiveness, partner with cross-functional teams to improve support experiences
Seniority
Senior, hands-on IC
