Service Manager - Bloomington Cycle & Fitness - Bloomington, IL
Core
Oversee the bike department repair shop, manage repair workflow, and lead service staff in bicycle maintenance and new builds.
Role type
Service Manager (Retail Bike Shop)
Builds
Bicycle repairs, new bike builds, and rider care services
Domain
Retail / Cycling
Deliverable
product features
Required skills
Repair workflow management, staff leadership, customer service, inventory management, warranty processing, performance evaluation
Preferred skills
Passion for cycling, retail experience
Technologies
POS systems, inventory management tools
Responsibilities
Lead service team in all bicycle and store service functions, oversee and assign workload to ensure efficient flow, manage all aspects of repair workflow including intake and quality, monitor sell-through on service-specific parts, oversee completion of warranty issues, evaluate employee performance
Seniority
Individual Contributor, Management Level