Building Experience and Operations Manager, 511 Deacon
Core
Experience and operational leader for 511 Deacon, ensuring the building reflects Wake Forest University's excellence and hospitality by integrating building operations, customer service, safety, and workplace services.
Role type
Building Experience and Operations Manager
Builds
A premier workplace experience for employees, visitors, and guests
Domain
Higher Education / Facility Management
Deliverable
physical/clinical work
Required skills
Vendor management, Budget management, Team leadership, Conflict resolution, Event coordination, Safety compliance, Space management, Stakeholder liaison, Operational process improvement, Financial process oversight
Preferred skills
Bachelor's degree in a related field
Technologies
Work order systems, Room reservation systems (EMS), Digital display management, QR-code reporting systems
Responsibilities
Develop and maintain first-class workplace experience and service standards; oversee daily building operations including maintenance, security, and grounds; manage vendor relationships and third-party contractors; coordinate special events and VIP guest experiences; manage annual budget and financial processes; serve as neutral point of contact for building and parking access; lead a high-performing team; coordinate building safety with security and police; maintain directional signage and building communications.
Seniority
Mid-level, hands-on IC
