IT Support Engineer
Core
Deliver high-quality technical support to all employees via troubleshooting of desktop hardware, software, and mobile devices.
Role type
Level 1 IT Support Engineer
Builds
End-user computing support across diverse business units and locations
Domain
Corporate IT / Hospitality & Events
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Azure Active Directory, Microsoft O365 Admin, Windows/macOS/iOS platform support, Remote access and VPN Configuration, Enterprise AV Administration, Desktop telecommunications setup
Preferred skills
Strategic Thinking, Technical Knowledge, Continuous Improvement
Technologies
Microsoft Office, Microsoft Azure Active Directory, Microsoft O365, Windows, macOS, iOS
Responsibilities
Monitor Helpdesk system for inbound issues, Provide end user computing support, Perform preliminary server administration, Manage network connectivity, Deploy and support new technologies, Participate in moves and changes
Seniority
Individual Contributor, Level 1