Coordinator Patient Access
Core
Patient Access Coordinator serving as a liaison for patients seeking services at a community health center, managing appointments, registration, and patient intake.
Role type
Patient Access Coordinator (Registration)
Builds
Patient appointment schedules and registration records
Domain
Healthcare / Community Health
Deliverable
product features
Required skills
Appointment scheduling, Insurance verification, Patient intake, Telephone communication, Multi-tasking, Dental/Optical software proficiency, Epic system usage
Preferred skills
MassHealth insurance experience, Bilingual Spanish/English
Technologies
Windows, Epic, Workday, RTE, MassHealth portal
Responsibilities
Schedule, cancel, and reschedule patient appointments; Answer phones and identify department; Verify insurance in advance and same day; Manage incoming and outgoing messages; Create telephone encounters for non-urgent concerns; Scrub schedule for outstanding appointments and complete checkout process; Orient and train new staff to department policies.
Seniority
Individual Contributor