Patient Access Coordinator
Core
Patient Access Coordinator serving as a customer service liaison for the Dental department, managing appointments and patient check-ins.
Role type
Patient Access Coordinator (Dental)
Builds
Patient appointment scheduling and check-in/check-out workflows for the Dental department
Domain
Healthcare / Dental
Deliverable
client delivery
Required skills
appointment scheduling, patient check-in/check-out, telephone communication, electronic medical record navigation, Spanish fluency
Preferred skills
medical terminology knowledge, Microsoft Office proficiency
Responsibilities
Check-in and check-out appointments and create follow up visits or recalls; Book, cancel and/or reschedule appointments as needed for patients walking in; Answer Phones; Document clear and concise telephone encounters; Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.