Service Desk, Winter 2027 - Toronto or Vancouver (Co-op/Internship) - 4 Months
Core
First point of contact for technical issues, triaging and resolving IT requests remotely and in-person, supporting technology for acquisitions and corporate events.
Role type
Service Desk Analyst (Co-op/Internship)
Builds
IT support services for a global real estate investment firm
Domain
Real Estate / IT Support
Required skills
Windows 10/11 troubleshooting, Office 365 administration, Active Directory management, ServiceNow ticketing, hardware/software troubleshooting, AV equipment support
Preferred skills
ITIL Foundations, CompTIA A+, Network+, Azure portal exposure, prior help desk experience
Technologies
ServiceNow, Windows 10/11, Office 365, Teams, SharePoint, Exchange Online, Active Directory
Responsibilities
Prioritize and resolve incoming IT issues via email, chat, phone, and walk-ups; Troubleshoot Windows, Office 365, mobile devices, printers, and meeting room AV; Document and update tickets in ServiceNow; Maintain accurate asset records; Contribute knowledge articles and SOPs; Support IT readiness for acquisitions and executive events
Seniority
Intern/Co-op