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Service Desk, Winter 2027 - Toronto or Vancouver (Co-op/Internship) - 4 Months

Toronto, CA💼 Internship💰 $23–$23🗓 2026-09-22 → 2026-09-27

Core

First point of contact for technical issues, triaging and resolving IT requests remotely and in-person, supporting technology for acquisitions and corporate events.

Role type

Service Desk Analyst (Co-op/Internship)

Builds

IT support services for a global real estate investment firm

Domain

Real Estate / IT Support

Required skills

Windows 10/11 troubleshooting, Office 365 administration, Active Directory management, ServiceNow ticketing, hardware/software troubleshooting, AV equipment support

Preferred skills

ITIL Foundations, CompTIA A+, Network+, Azure portal exposure, prior help desk experience

Technologies

ServiceNow, Windows 10/11, Office 365, Teams, SharePoint, Exchange Online, Active Directory

Responsibilities

Prioritize and resolve incoming IT issues via email, chat, phone, and walk-ups; Troubleshoot Windows, Office 365, mobile devices, printers, and meeting room AV; Document and update tickets in ServiceNow; Maintain accurate asset records; Contribute knowledge articles and SOPs; Support IT readiness for acquisitions and executive events

Seniority

Intern/Co-op

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