Field Support Specialist - (Night Shift/Rotating Weekends)
Core
Provides Tier 2 support for the end-user computing environment, including installation, configuration, and maintenance of workstations, printers, and mobile devices.
Role type
Senior IT Field Support Specialist
Builds
End-user computing environment (desktops, laptops, printers, mobile devices)
Domain
Healthcare IT / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Tier 2 troubleshooting, asset management, vendor coordination, policy development, project management, technical documentation
Preferred skills
Knowledge of emerging technologies, budget planning
Technologies
Desktops, laptops, printers, mobile devices
Responsibilities
Provide Tier 2 support for end-user computing environment; Manage asset lifecycle including procurement, inventory, and disposal; Coordinate with vendors for outsourced support; Develop and maintain standard operating procedures; Assist in long-range planning and budget requests.
Seniority
Mid-level, hands-on IC
