Customer Order Management Specialist
Core
Manage end-to-end order processes for machine tool customers in the USMCA region, ensuring accurate processing from receipt to delivery and invoicing.
Role type
Customer Order Management Specialist
Builds
Machine tool sales orders and delivery schedules for USMCA region customers
Domain
Industrial manufacturing (machine tools)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAP proficiency, contract processing, order entry, credit/finance coordination, UCC/PPSA filings, sales commission calculation, cross-functional coordination
Preferred skills
Manufacturing environment experience, Microsoft Office 365 (Excel), project management tools (Smartsheet)
Technologies
SAP, Smartsheet, Microsoft Office 365
Responsibilities
Review and process purchase orders for commercial terms and eligibility; coordinate machine assignment and delivery timing with Sales and Product Management; negotiate delivery dates with customers and logistics; maintain project folders in Smartsheet; enter sales orders and credits/debits in SAP; support financing transactions with Finance; calculate sales commissions and discounts; communicate order status and shipping updates.
Seniority
Mid-level, hands-on IC